General provisions
These conditions are valid exclusively between the company Paolo Ferrara S.r.l., with registered office in Salvator Rosa n. 148 – 80136 Naples – VAT number 08725191210, hereinafter referred to as “PAOLO FERRARA SRL” and any person who makes online purchases on the paoloferrara.eu website hereinafter referred to as “CUSTOMER”.
These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.
These conditions govern purchases made on the paoloferrara.eu website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree. n. 206/2005, modified by Legislative Decree. n. 21/2014 and by Legislative Decree. 70/2003 on electronic commerce, which implemented Community Directive no. 2000/31/EC.
The general conditions of sale can be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. Customers are therefore invited to regularly access the Site and to consult, before making any purchase, the most updated version of the general conditions of sale.
ARTICLE 1 – Object of the contract
With these general conditions of sale, PAOLO FERRARA SRL sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the paoloferrara.eu website. The contract is concluded exclusively through the internet, by accessing the CUSTOMER to the address paoloferrara.eu and placing a purchase order according to the procedure provided by the site itself.
The CUSTOMER undertakes to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by the company PAOLO FERRARA SRL and to accept them by placing a flag in the indicated box.
ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of the Legislative Decree. 206/2005
Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods which are illustrated in the individual product sheets at the time of choice by the CUSTOMER.
Before validating the order with "payment obligation", the CUSTOMER is informed regarding:
– total price of the goods including taxes, with details of shipping costs and any other costs;
- terms of payment;
– the deadline within which PAOLO FERRARA SRL undertakes to deliver the goods;
– conditions, terms and procedures for exercising the right of withdrawal (art. 6 of these conditions) as well as the standard withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
– obligation for the CUSTOMER to bear the cost of returning the goods in the event of withdrawal;
– existence of the legal guarantee of conformity for the goods purchased;
– conditions of after-sales assistance and commercial guarantees provided by the company PAOLO FERRARA SRL.
The CUSTOMER can at any time and in any case before the conclusion of the contract, take note of the information relating to PAOLO FERRARA SRL, the geographical address, telephone and fax number, e-mail address, which are also reported below:
Paolo Ferrara S.r.l. – VAT number 08725191210
registered office: Via Salvator Rosa 148 80136 Naples-Italy
Operational headquarters: Via Bartolomeo Caracciolo, 52 – 80136 Naples – Italy
Registration number in the Naples Company Register NA-980286. C.C.I.A.A. of Naples
Customer service: +39 081 5440792
E-mail: info@paoloferrara.eu - Certified e-mail: paoloferrarasrl@pec.it
ARTICLE 3 – Conclusion and effectiveness of the contract
The sales contract is considered concluded with the sending by the company PAOLO FERRARA SRL to the CUSTOMER of an order confirmation email. The email contains the CUSTOMER's data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.
The CUSTOMER undertakes to verify the correctness of the personal data contained in the above email and to promptly communicate to PAOLO FERRARA SRL any corrections/changes to be made.
PAOLO FERRARA SRL undertakes to describe and present the items sold on the site in the best possible way. Nonetheless, there may be some errors, inaccuracies or small differences between the product depicted on the site and the actual product.
Furthermore, the photographs of the products presented on paoloferrara.eu do not constitute a contractual element, as they are from
be considered representative only.
PAOLO FERRARA SRL undertakes to deliver the goods within 1-3 working daysin Italy, (excluding Italian islands which may take 2-5 working days) while in Europe within 3-5 days working days and in the rest of the world in 3-8 working days.
ARTICLE 4 – Availability of products
The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative as:
– the products could be sold to other CUSTOMERS before the order is confirmed, due to the simultaneous presence of multiple users on the site,
– an IT anomaly could occur that makes a product available for purchase that in reality is not available.
Even following the sending of the order confirmation email sent by the company PAOLO FERRARA SRL, cases of partial or total unavailability of the goods may occur. In this case, the order will be automatically rectified with the elimination of the unavailable product or products and the CUSTOMER will be immediately informed via e-mail; with this email the customer will also be informed of the methods and timing of reimbursement of any sums paid.
ARTICLE 5 – Payment methods
Any payment by the CUSTOMER can only be made by credit/debit card, bank transfer, PayPal, Amazon Pay, Klarna, Apple Pay, Google Pay and bank transfer.
Payment by bank transfer must take place no later than four working days from the date of receipt of the confirmation email. Once this deadline has elapsed, the contract will be considered legally terminated pursuant to and for the purposes of the art. 1456 c.c...
The termination of the contract, of which the customer will be notified by e-mail, will result in the cancellation of the order. In the case of payment by bank transfer, the delivery times of the product will start from the date of receipt of the bank transfer.
ARTICLE 6 – Prices
All sales prices of the products indicated on the paoloferrara.eu website are expressed in euros and include VAT.
Product customization will have an additional cost of €15.00 with a production time of seven working days.
Shipping costs, within the national territory and in the European Union, are included in the purchase price, while delivery to a different country will have a fixed cost of €10.00 or €30.00.
Upon arrival in the CUSTOMER's country, the purchased product may be subject to the payment of customs charges, taxes and duties, which will be paid by the CUSTOMER.
The CUSTOMER accepts the right of the company PAOLO FERRARA SRL to modify its prices at any time; however, the goods will be invoiced based on the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by PAOLO FERRARA SRL to the CUSTOMER.
In the event of an IT, manual, technical or any other type of error that could lead to a substantial change, not foreseen by the company PAOLO FERRARA SRL, in the public sale price, which makes it exorbitant or clearly negligible, the order purchase will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.
ARTICLE 7 – Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without specifying the reason, and without having to incur costs other than those provided for in the following clauses and without prejudice to what is established in the following art. 8 of these general conditions of sale (exclusion of the right of withdrawal) within 14 days from the date of receipt of the products.
In the case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the deadline of 14 days. starts from the date of receipt of the last product.
The CUSTOMER who intends to exercise the right of withdrawal must communicate this to PAOLO FERRARA SRL by means of an explicit declaration, completing the form at the following link.
Click here to fill out the return request form
In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to the company PAOLO FERRARA SRL his wish to withdraw from the contract pursuant to art. 57 of the Legislative Decree. 206/2005.
The goods must be returned to the company PAOLO FERRARA SRL, at the Naples (NA) warehouse in Via Bartolomeo Caracciolo Detto Carafa, 50/52 – 80136 Naples Italy.
The substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The product must be returned in the original packaging, complete in all its parts (including original packaging and labels) and complete with the attached tax documentation.
The packaging of the products must be accurate, in order to safeguard the original packaging from damage, writing or labels.
Without prejudice to the right to verify compliance with the above, PAOLO FERRARA SRL will refund the amount of the products subject to the withdrawal within a maximum period of 14 days.
The CUSTOMER will return the product via courier and the return costs will be borne by the CUSTOMER.
As required by the art. 56 paragraph 3 of the Legislative Decree. 206/2005, modified by Legislative Decree. 21/2014, PAOLO FERRARA SRL may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that they have sent the goods back to PAOLO FERRARA SRL.
PAOLO FERRARA SRL will carry out the refund using the same payment method chosen by the customer during the purchase phase or by bank transfer.
In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide PAOLO FERRARA SRL with his bank details by filling out the form at the following link.
Click here to fill out the return request form
In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund.
PAOLO FERRARA SRL will notify the CUSTOMER within five working days of receiving the product, rejecting the withdrawal request. If the product has already arrived at PAOLO FERRARA SRL, it will remain at the latter's disposal for collection by the CUSTOMER, which must take place at the expense and under the responsibility of the CUSTOMER himself.
It is understood that in the event of a product defect, the shipping costs will in any case be borne by the company PAOLO FERRARA SRL.
ARTICLE 8 – Exclusion of the right of withdrawal
The CUSTOMER will not be able to exercise the right of withdrawal provided for by the art. 7 in cases of contracts concerning products that are clearly personalized or requested with particular specifications by the consumer.
ARTICLE 9 – Legal guarantee of conformity
In the event of receipt of defective products or products that do not conform to the orders placed, the CUSTOMER has the right to restore, without charge, the conformity of the product by repairing or replacing the product, unless the requested remedy is objectively impossible or excessively onerous compared to the other.
If repair and replacement are impossible or excessively burdensome, or the Seller has not repaired or replaced the goods within the period referred to in the previous point or, finally, the replacement or repair
previously carried out have caused significant inconvenience to the Consumer, the latter may request, at his/her choice, an appropriate reduction in the price or termination of the contract.
When determining the amount of the reduction or the sum to be refunded, the use of the product will be taken into account. A minor lack of conformity for which it has not been possible or is excessively burdensome to cover the costs of repair or replacement does not give the right to terminate the contract.
Repairs or replacements must be carried out within a reasonable period of time from the request and must not cause significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased the goods.
The CUSTOMER can exercise this right if the defect appears within two years of delivery of the goods and reports the defect to PAOLO FERRARA SRL within two months of discovery.
Defects which appear within the first six months of delivery are deemed to have existed from the time of delivery, unless the seller can demonstrate the contrary.
PAOLO FERRARA SRL, in the event of a defective or non-compliant product, will, at its own expense, organize the collection of the product, compatibly with the CUSTOMER's availability.
ARTICLE 10 – Delivery methods
The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order, within the times specified in point 3.
For each order placed on the paoloferrara.eu website, PAOLO FERRARA SRL issues an invoice for the goods shipped. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After issuing the invoice, it will not be possible to make any changes to the data indicated in the invoice.
Shipping terms are indicative and not mandatory. Special processes may lead to longer delivery times; any delays in the delivery of the goods do not give the CUSTOMER the right to terminate the concluded online sales contract.
During shipping, the goods travel at the CUSTOMER's risk; therefore, no responsibility can be attributed to PAOLO FERRARA SRL for any damage caused to the goods during transport or in the event of theft of goods already delivered to the Carrier.
The release of the stock is the responsibility of the customer.
PAOLO FERRARA SRL reserves the right to change costs and delivery times at any time. The changes will have no effect on orders already accepted.
ARTICLE 11 – Responsibility
PAOLO FERRARA SRL assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet network, in the event that it is unable to execute the order within the times established by the contract.
ARTICLE 12 – Integrality
These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to law, regulation or following a decision by a Court having jurisdiction, the other provisions will continue to have full force and effect.
ARTICLE 13 – Applicable law and competent court
These General Conditions of Sale are subject to Italian law. Any dispute that cannot find an amicable solution will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.
In any case, it is possible to optionally resort to the mediation procedures referred to in the Legislative Decree. 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.
