If you are not satisfied with your order, you have 14 days, from the date of receipt of the package, to return your products.

RIGHT OF WITHDRAWAL

The customer who intends to exercise the right of withdrawal must communicate it to PAOLO FERRARA SRL by filling out the form below.

Click here to fill out the return request form

The customer will then have to return the products via courier at their own expense to the following address:

Paolo Ferrara S.r.l.

Via Bartolomeo Caracciolo Detto Carafa, 50/52,

80136 Naples NA Italy

and insert a sheet with the order number written on it into the box.

SIZE CHANGE
The customer who intends to make a size change must communicate it to PAOLO FERRARA SRL by filling out the form below.

Click here to fill out the return request form

If the customer wants to change the item, they must return it and place a new order.

The customer will then have to return the products via courier at their own expense to the following address:

Paolo Ferrara S.r.l.

Via Bartolomeo Caracciolo Detto Carafa, 50/52,

80136 Naples NA Italy

'Inserting a sheet with the order number written on it into the box.'

The new size will not be shipped until the previous one has been delivered.

In the case of multiple purchases made by the customer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.

The customer is required to return the goods within 14 days from the day they communicated to the company PAOLO FERRARA SRL their intention to make the return.

The substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The product must be returned in its original packaging, complete in all its parts (including original packaging and labels) and accompanied by the attached tax documentation.

REIMBURSEMENT

The refund will be made within a maximum period of 14 days from the receipt of the product using the same payment method chosen by the customer at the time of purchase or by bank transfer.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

The customer will not be able to exercise the right of withdrawal provided for in Article 7 in cases of contracts concerning products that are clearly personalized or requested with specific specifications by the consumer.