If you are not satisfied with your order, you have 14 days, starting from the date of receipt of the package, to return your products.
RIGHT OF WITHDRAWAL
The customer who intends to exercise the right of withdrawal must communicate it to PAOLO FERRARA SRL by filling out the form below.
The customer must then return the products via courier at his own expense to the following address:
Paolo Ferrara S.r.l.
Via Bartolomeo Caracciolo Said Carafa, 50/52,
80136 Naples NA Italy
and insert a piece of paper with the order number written on it in the box.
The return is the responsibility of the buyer even in the case of a size change.
In the case of multiple purchases made by the customer with a single order and delivered separately, the deadline of 14 days. starts from the date of receipt of the last product.
The customer is required to return the goods within 14 days from the day on which he communicated to the company PAOLO FERRARA SRL his desire to make the return.
The substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The product must be returned in the original packaging, complete in all its parts (including original packaging and labels) and complete with the attached tax documentation.
The refund will be made within a maximum of 14 days from receipt of the product using the same payment method chosen by the customer during the purchase or by bank transfer.
EXCLUSION OF THE RIGHT OF WITHDRAWAL
The customer will not be able to exercise the right of withdrawal provided for by the art. 7 in cases of contracts concerning products that are clearly personalized or requested with particular specifications by the consumer.