Frequent questions

In this section you can find answers to the most frequently asked questions about sandals. If this is not the case, do not hesitate to contact us from the dedicated Live Chat on the site or by writing us an email at info@paoloferrara.eu

Sandals

Yes, this is possible by placing a personalized order on the following page. Customize your sandal

The personalized sandal has an additional cost of €15 and will be produced in 7 working days from confirmation.

(This product cannot be returned – See Art.8 – Terms and Conditions).

We only make sandals in full sizes.

Our sandals have standard and regular sizes, so if you wear size EU 38 for footwear, you need to choose size EU 38 for our sandals too.

Payments

On Paoloferrara.eu it is possible to make payment with: credit card, debit card or prepaid card belonging to any international circuit, PayPal, Amazon Pay, Klarna, Apple Pay, Google Pay and bank transfer.

Security is extremely important to us, so we want you to know that your information will be encrypted and safe. On Paoloferrara.eu every purchase takes place in maximum security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We also only use secure connections, as demonstrated by the "https" prefix and the padlock symbol that appear in the browser's address bar. To protect your credit card purchases, you will be asked to enter the CVV2/CVC2/CID security code with each order.
We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both us and your credit institution.
Our payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, may contact you for further details before confirming the order.

Shipping

Shipping is free throughout Italy and the European Union.

You will not have to pay customs duties or import taxes for orders shipped to Italy or the rest of the European Union.

For all shipments originating from or directed to and from countries that do not belong to the European Union, the recipient is responsible for all import taxes, customs, and local taxes imposed by the country in which the shipment is made.
The payment of these taxes is essential to allow customs clearance of the order.
It is not possible to calculate the exact amount you will pay for taxes and duties, so please check them before placing an order.